Frequently Asked Questions
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Restaurant Online Ordering System FAQ's
Food-Ordering Marketplaces and platforms can take up to 40% of all sales in commission, making it virtually impossible for the restaurant to break even, let alone make a profit from all their hard earned sales.
Whereas the Restaurant Online Ordering Systems that we provide to our clients are 100% COMMISSION-FREE, so the restaurant gets to keep 100% of all sales.
Another benefit with having your own online ordering system is that the restaurants also get to keep all of their customer data – this is important because it means they can eg: market to their past customers to entice them to return. With your own Online Ordering System you are also in complete control of your promotions, and are not beholden to another company forcing you to reduce prices or to keep prices low.
The food industry today often runs on very small profit-margins. Having to give away a huge percentage of every sales profit to a large food delivery platform or other company is often unsustainable for many small restaurants and food businesses.
Very fast! It should only take you about 15-30 minutes to set up, however if you have a large menu with many items then it might take a bit longer. It is designed to be very quick and easy for anyone to use. You do not need to be technical to set up or use the system.
Super Easy! It is designed to be very easy for anyone to use. You do not need to be technical to set up or use the system.
You do. The system is very easy to set up and use and in order to keep the price very low the system is a DIY setup.
However if you do not want to do it yourself, or do not have the time, then we can do it for you for a small fee of USD $149.
See above answer.
Yes, because 85% of your regular customers prefer mobile ordering. Mobile ordering is a quick and convenient way to order food online, and having an custom mobile app along with a well-designed website will help to boost sales and make your customers happy!
After obtaining and understanding your requirements, we strive to deliver the final product in the least possible time. Generally, it takes approximately 7 to 10 days to build and launch the app.
Of course! Each business is different and thus, our system is designed to ensure that you are able to communicate your brand identity to your customers through your branded mobile ordering app.
The ready-to-use mobile food ordering app has already been developed and tested. With rich features, easy filter options and payment gateways, it speeds up the restaurant delivery process, increases customer delight, and helps boost restaurant profits. To learn more about why a mobile app is a must- have for a restaurant business please see our “Custom Branded Mobile App” page.
Of course! We want you to have maximum opportunity to win new customers. Our mobile app is compatible with both iOS and Android platforms.
Depending on the functionalities and features you want to add in your mobile ordering app, there is a one time set up cost of USD $499 in addition to the monthly subscription package for the (Premium) online ordering system plan.
You will need to sign up to the Restaurant Online Ordering System (Premium Plan) plus you will also need to pay the mobile app setup fee of USD $499. We suggest that whilst we are building your app you can add your menu to the online ordering system and add the ordering system widget to your website.
The Brandable Mobile App comes in two versions – one version for Google phones (Android) and another for Apple phones (iOS) – and after it is built the app is uploaded to the Google play store (and or the Apple store), and then your customers can download it from those websites.
We also recommend placing some images on your website to inform your customers that you now have your own mobile app, (and then linking those images directly to your mobile app download pages on the Google & Apple store).
NOTE: In order to add an app to Apple store, Apple requires every app to be submitted under the app owners account, so all app owners must have their own Apple developer and connect account. The app is then listed under your Apple account & is hosted on the Apple store platform for your customers to download. A Google developer account is USD $25 one-time fee, and Apple Developer account is USD $99 per year. Read more about what is included here: https://developer.apple.com/programs/whats-included/
All official app stores require you to buy a developer account to be able to publish apps. The prices for each store differ significantly. A Google developer account is a one-time fee of USD $25. An Apple developer account is USD $99 per year. Fees may differ regionally.
NOTE: In order to add an app to Apple store, Apple requires every app to be submitted under the app owners account, so all app owners must have their own Apple developer and connect account. The app is then listed under your Apple account & is hosted on the Apple store platform for your customers to download. Apple Developer account is USD $99 per year. Read more about what is included here: https://developer.apple.com/programs/whats-included/
Restaurant Website & Web Design FAQ's
We currently offer two types of website (HTML and WordPress).
We currently offer 3 options of website packages for Restaurants – (Hosted) HTML Website packages, (Self-Hosted) DIY WordPress Website packages, and (Self-Hosted) Custom-Design Website Packages.
Both types of website have pros and cons (eg: WordPress is capable of automation and can be extended with plugins to create virtually anything you like and you can also add powerful features such as automatic newsletters, automatic posting to social media pages, etc), whereas the hosted HTML website option is less powerful but it has other benefits (lower initial outlay, low monthly cost, and very low maintenance)
If you are just starting out or have limited funds then our hosted HTML websites or our DIY WordPress websites are probably the best choice for you.
You can read more about our website packages here. We have also written an extensive article explaining all of the pros and cons of each type of website which you may find helpful called “Website 101 – What Type of Website is Right for You?“
To Order Our Hosted Website Option:
Purchase your Hosted Website via the Hosted Website product page located on our shop section on the main website www.Sites2U.com.au (it is a monthly subscription) and send us all your business details plus images and text etc that you want inserted into your website. We will then contact you once it is ready for you to check out prior to launching it live on the internet.
You will also need a domain name (if you don’t already have one then here is a link to select and purchase a domain name). If you need food images we have free images available in a variety of food niches for you to use at no charge (selection of 600+ food photos – normally worth over $200+).
You can read more about our Hosted Website Packages here.
To Order a DIY Website:
Just purchase one of our DIY Website Packages from our main website – go to our shop page here – and after selecting your package tell us which Restaurant Theme you want installed (select your Restaurant theme from our “DIY Website Portfolio” page – https://sites2u.com.au/web-portfolio/ ).
You will also need web hosting (here is a link for you to buy your web hosting service) and a domain name (if you don’t already have one then here is a link to select and purchase a domain name). We will contact you once it is ready for you to log in.
Once you have your login details you can begin filling your website with all your own unique text content and images. If you need images we have free images available in a variety of food niches for you to use at no charge.
You can read more about our DIY Website Packages here.
To Order a Custom Web Design Website:
Same as above except we will also add your content and images for you, provide your website with stock images, and will write your website content for you (if you select the Website Plus Content Package option) and we will also customise the site to your specific requirements etc. It also takes up to 4 weeks before your site is built.
You can read more about our Custom Web Design Packages here.
You can read more about ALL of our websites options here.
Yes, if you want to order a website you will also need a domain name (if you don’t already have one then here is a link to select and purchase a domain name).
If you don’t already have a domain name then you can purchase one after placing your order, but we cannot begin building your website until you have a domain name.
(if you don’t already have one then here is a link to select and purchase a domain name).
With our Hosted Website Packages the web hosting is included in the monthly subscription fee, so you do not need to purchase any hosting.
With all other types of websites (such as our DIY & Custom Web Design Packages) you need to purchase web hosting.
For our DIY Website Packages you must purchase your web hosting plan from our hosting website (unless the plan you choose also includes hosting).
With our Custom Web Design Packages you are free to use whatever hosting service you like.
Please note that we cannot begin building your website until you have a domain name registered, and with the self-hosted type websites (such as our DIY Website Packages) we also need you to have a web hosting service too before we can begin building and or can launch your new website (the hosting is needed in order to install & store the website, without hosting your site cannot work). However with our Custom Web Design Packages you don’t need to purchase it immediately (as they take some time to build).
Yes! – If you already have a domain name then you can configure the domain settings (called “DNS”) to point to your new Restaurant Website. If you need us to do it for you then we can do it (note: a small fee will apply) .
In order to do it we would need your domain name registrar log on details (the name of registrar & the link to their website, plus your username and your password). Please have it ready for us, or include this information in your order when purchasing your website package in order to avoid delays.
Yes, if you purchase one of our Custom Web Design Packages OR our Hosted Website Packages. Each of those options include the adding of your content (however, only a limited amount of content insertion work is included in the packages – so if you have lots of content and images or hundreds of products you want added then you will need to pay extra).
Our DIY Website Packages are designed – and priced – to be built fast and be very affordable and therefore we do not add your content and images for you with our DIY websites. However if you do not want to do it yourself, or do not have the time, then we can do it for you for a fee – the cost would depend on the work involved.
For Our WordPress Websites Only:
For any of our Self-Hosted WordPress Website Packages you can purchase our very affordable “Website Content Edit” service, a monthly subscription service which includes UNLIMITED content edits (adding your provided content – text and images etc – to your site) and it also includes website maintenance service as well.
Our “Website Content Edit” service is a monthly subscription and can be cancelled at any time. It is a fraction of the cost of hiring a web developer for even just a few hours a month, and is the smart choice for businesses who want to grow their website and online presence.
For Our Hosted Websites:
Once you have purchased your Hosted Website subscription and your payment is cleared and approved in our system it will take approximately only 7-12 working days, sometimes much sooner, for your Restaurant website to be built, styled to suit your business branding, filled with your content (text, images etc) and ready to launch. Times can vary and will depend on factors such as the amount of work required, amount of content (text, images etc) you want added to the site, and the amount of customisation requested.
For DIY Website Packages:
Once you have purchased your DIY Website Package and your payment is cleared and approved in our system, and you have also purchased your hosting service (and a domain name, if you don’t already have one) it will take approximately only 2-7 working days, sometimes sooner, for your website to be installed, theme configured and website setup all ready for you to log in and begin adding your own unique content and images.
For Custom Web Design Website Packages:
Once you have purchased your Custom Website Package and your payment is cleared and approved in our system and you have also purchased your hosting (and a domain name, if you don’t already have one) it will take approximately 2-4 weeks, sometimes sooner, for your website to be built, installed, customised, and then filled with your content and ready for you to log in and launch. Times can vary depending on factors such as the number of revisions involved and any subsequent changes required etc.
Yes, they are very easy to manage and update. We also have a members-only website with lots of video tutorials, articles and other resources to help you get up and running in no time.
But if you don’t want to bother with updating your website you can also purchase our website maintenance services and let us do it all for you instead. You can read more about them & purchase them in our shop.
(Note: The above information only applies to the self-hosted types of websites. Our Hosted Websites are 100% maintenance free, all the software updates, template updates and hosting & server maintenance etc is taken care of for you.)
For Our Hosted Websites:
With our Hosted Website type websites we take care of all the software updates, hosting and maintenance for you, so there is nothing for you to do.
For Our DIY and Custom Web Design Websites:
For busy clients and those who don’t have time to manage and update their websites themselves we provide a website maintenance service (website maintenance and software updates only) and we also offer a website content edit service (which includes unlimited content edits – such as adding new posts or pages with your text, images etc – PLUS the website maintenance is also included as well).
Both services are great value and will give you peace of mind, ensuring that your site is always up-to-date and constantly monitored for any malware.
You can read more about them here: https://sites2u.com.au/product-category/website-maintenance/
IMPORTANT NOTE: Services such as website maintenance services are often 100% tax-deductible for businesses in many countries. You should check with your tax specialist to see if this applies to you.
Yes! Just contact us after purchasing one of our website packages and we will provide you with a coupon to download them for free from our graphics store.
We can also provide the same to any customers who subscribe to a Restaurant Online Ordering System subscription plan.
Once you have purchased a Restaurant website package of your choice (whether it’s a DIY, Custom Web Design or a Hosted Website Package) you will be invited to register for free as a member on our exclusive S2U Members website. Our S2U Members website provides a range of free resources available only to our members, including Video Tutorials, links to free resources, members-only downloads, members-only discounts and much more.
We also provide the same membership access to all our customers who subscribe to an Online Ordering System plan.
If you need individual support we offer Flex Hours packages, however if you do not want to pay for support you could use the WordPress community forums, where there is a wealth of free information, advice and free help available.
If you purchase a subscription for our Hosted Website type website and then you cancel your subscription your website will be deleted and you will lose your website. Once deleted from our system it cannot be retrieved.